roubleshooting Tip: What To Do If iTunes Does Not Recognize Your iPhone

Normally, when you connect your iPhone to your computer, an iPhone icon will appear under the Devices section located at the left column of iTunes, which indicates that the iPhone is being detected. However, what do you do if iTunes does not recognize your iPhone?

First, check to make sure you have the latest version of iTunes installed on your computer. To install or update iTunes, your computer should be running on at least:

For Mac:

Mac OS X version 10. 6 or later

For Windows:

Windows 7, Windows Vista, or Windows XP

After installing or updating iTunes, turn off your iPhone and then turn it back on. Likewise, restart your computer so that it will load the latest version of iTunes.

If the same problem persists, huion drivers check if a third-party software such as an antivirus or security software is preventing iTunes from recognizing your iPhone. You may need to update, reconfigure, or temporarily disable your antivirus/security software to further isolate the problem. If in case this option works, make sure to re-enable your antivirus or security software later on.

If you are still having the same problem even after performing all the troubleshooting steps above, try putting your iPhone into recovery mode by going to the Apple support page.

You can also try the following:

If using a Mac:

Connect the iPhone 5 directly to your Mac as opposed to via a USB hub, even if the hub is powered.
If you have a USB hub connected to the Mac, disconnect it.
If using Windows:

Close iTunes and make sure that the iPhone is plugged in.
Stop the “Apple Mobile Device” service by following the steps below:
o Open the Run window, then type “services. msc” and then click OK.

o Look for Apple Mobile Device, and then stop it.

Uninstall the “Apple iPhone” device driver by following the steps below:
o Open the Run window, then type “devmgmt. msc” and then click OK.

o Look under Portable Devices.

o Right-click Apple iPhone, then select Uninstall.

Start the “Apple Mobile Device” service.
o Open the Run window, then type “services. msc” and then click OK.

o Look for Apple Mobile Device, and then start it.

Plug-in your iPhone and let Windows re-install the driver.
Open iTunes and see if it detects your iPhone this time.
If all the above fails, perhaps it’s time to contact a tech support company that you trust in case the problem may be more complicated than you think.

Supportrix is expert in providing aid and assistance to troubleshoot or setup technology related aspect that you usually encounter. We handle a wide scope of computer related issues and provide you with prompt service support anytime of the day wherever you are in the globe.

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